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Shipping Policy

The Glamour Faces

At The Glamour Faces, we ensure every order is carefully packed and dispatched to maintain product integrity and hygiene. Below are the details regarding our shipping process, timelines, and responsibilities.

Order Processing Time

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on weekends or public holidays are processed on the next business day.
  • During high-demand periods or promotions, processing times may extend slightly.

 

Shipping Locations

We currently ship:

  • Across the United Arab Emirates (UAE)
  • Selected international destinations, subject to availability and courier coverage

If your location is not serviceable, our team will contact you before dispatch.

Estimated Delivery Time

  • UAE Orders: 2–5 business days after dispatch
  • International Orders: 7–14 business days, depending on destination and customs clearance

Delivery timelines are estimates and may vary due to courier operations, weather conditions, or regulatory delays.

Shipping Charges

  • Shipping fees are calculated at checkout based on:
    • Delivery location
    • Order weight and size
    • Courier service selected
  • Promotional free shipping offers, if applicable, will be clearly displayed at checkout.

Please note: Shipping fees are non-refundable, including in cases of returns or exchanges.

Courier Partners

We work with reliable third-party courier partners to ensure safe and timely delivery. Once your order is dispatched, you will receive shipment confirmation and tracking details (where available).

Customs, Duties & Taxes (International Orders)

  • International orders may be subject to customs duties, import taxes, or clearance fees imposed by the destination country.
  • These charges are the responsibility of the buyer and are not included in product or shipping prices.
  • The Glamour Faces is not responsible for delays caused by customs authorities.

Delivery Responsibility

  • Customers are responsible for providing accurate and complete shipping details at checkout.
  • The Glamour Faces is not liable for:
    • Delays caused by incorrect addresses
    • Failed deliveries due to recipient unavailabilityOrders marked as delivered by the courier

Re-shipping fees may apply in such cases.

Damaged or Missing Items

If your order arrives damaged or incomplete:

  • Notify us within 48 hours of delivery
  • Provide clear photos or videos of the package and contents

Upon verification, we will arrange a suitable resolution in line with our Return & Warranty Policy.

Order Tracking

  • Tracking details will be shared once your order is dispatched (where supported by the courier).
  • Customers are advised to monitor their shipment status regularly.

Shipping Restrictions

  • Certain items may be restricted from shipping to specific locations due to regulatory or courier limitations.
  • In such cases, customers will be informed and refunded accordingly.

 

Seller Information

All products are sold and shipped by:
 The Glamour Faces

Email Address: Md@theglamourface.com
Phone Number: +971 50 318 7855
Address: Office 1706, NBD Building Baniyas Road, Deira Near Bank Melli Iran Dubai, United Arab Emirates